The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in your organization. The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.
Given the opportunity to land a new job or to be promoted, people may tell you what you want to hear instead of the truth. The cost of a bad hire that is customer-facing is very high considering the potential damage to the organization’s reputation.
The CSP gives you an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion and organizational decisions. Giving this information to managers helps them be more effective and get the very most from their people.
Prior to assessing candidates, our experts help you develop peak performance models for your customer service jobs in multiple questions that you will use to compare job candidates against. The assessment does not need to be monitored, so the candidate can take it from any computer with Internet access. The system instantly scores the assessment and informs the hiring managers where they can access the results.